Frequently Asked Questions
1. Are you a manufacturer?
Yes, we are a manufacturer, FTTH solution and data center total solution provider in Shenzhen, China, established in 2000.
2. What's your MOQ?
MOQ can be 1 pcs, but the price is not competitive. More quantity, the price will be more competitive.
3. Can you quote FOB price?
Yes. We can deliver by air, DHL, TNT, UPC, FEDEX, etc. For big quantity we will deliver it by sea. We can quote price with freight and lead time for you, after you let us know detailed requirements with quantity. We have competitive shipping forwarders. For more solutions, you can feel free to contact us.
4. How is your quality?
Our production is according to IEC, Europe standard. CE, ISO, RoHS, CPR, and ANATEL certified. All the products are 100% test before delivery.
5. What's your lead time?
It depends on the quantity and products. For fiber optic patch cord, the lead time can be 2-3 working days within 5000 pcs. We keep the regular products in stock. Also, we can deal with urgent orders.
6. What's your warranty?
Depends on different product, we have 1 year warranty for patch cord since delivery, but only responsible for non-artificial damage. For artificial damage, we can repair it for you for free, freight will be paid by your side.
7. What's your packing?
International export standard package. If you need to print your logo on the packing, please let us know before we quote.
8. Can you offer OEM/ODM?
Yes, we can. All products accept OEM/ODM. We can sign the Confidentiality Agreement.
9. Can I have a sample?
It depends on which products, Free sample provide under 10 usd. Freight will be paid by buyer before delivery.
10. What your payment term?
T/T, Western Union, Paypal, at once. For big amounts, can be 50% deposit in advance, 50% balance paid before delivery.
